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Technical Support Policy

1. Purpose

Technology Experts Training Center is committed to providing assistance and support to users on this website and Technology Experts Training Center's educational platform.

This Policy explains how users can request assistance when encountering any technical issue when using our services. 

2. Scope

Technology Experts Training Center's technical support policy applies to all individuals using the services of Technology Experts Training Center and its partners.

3. Procedures 

Technology Experts Training Center is obliged to help any user that uses its website and educational platform such as the following:

* Register in a training program.

*  Use the educational platform and its features.

* Sign up and account creation through our website.

* Access an online session.

When a user seeks help or encounter any technical problem, he should inform our technical team through any of the following channels:

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3.1.1. Information You Provide to Us

We collect Information you provide to us directly. For example, we collect Information when interact with our call center and team. The types of Information we may collect includes, but not limited to:

Data that you provide by filling in forms on the website.  This includes data provided at any registration option in the website. We may also ask you for personal data (such as when you report a problem with the website). If You contact us, in writing, by email or other electronic means, we may keep a record of that correspondence; and details of your visits to the website including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access in accordance with our cookies policy.

3.1.2. Information We Collect Automatically When You Use Our Services

When you access or use our Services, we collect Information about you which includes your usage Information and Information collected by cookies and other tracking technologies.

3.1.3. Usage and Sharing of Information Provided by You

Technology Experts Training Center. does not share data collected with third parties except as set forth below or in this Privacy Policy. Technology Experts Training Center. may use the Information collected from you on its website, from your interaction with us via phone call or email as follows:

  • To perform the services that Technology Experts Training Center. has been engaged to perform by you or your employer.

  • To respond to your inquiries, comments, questions or requests.

  • To monitor and statistically analyze usage of our Services and to improve the Services offered.

  • To contact you about our Services if consented by you.

  • To verify and monitor compliance with our Privacy Policy.

  • Technology Experts Training Center. may disclose your Information in good faith if required to do so by the legal authorities that have the right to request for such Information.

3.2. International Transfers

Information that we collect from you is usually transferred, stored, and processed in company-controlled databases in Saudi Arabia. Please be aware that we may transfer your Information to locations outside of your country which may not offer the same level of data protection as your country’s laws. However, our collection, storage and use of your Information will continue to be governed by this Privacy Policy, and where we do disclose your Information to third parties located overseers, we take such steps as are reasonable in the circumstances to ensure it is used in accordance with this Privacy Policy. You acknowledge that by providing us with your Information, you consent to such overseas disclosure. By consenting to such disclosure, you acknowledge that to the extent permitted by law, Technology Experts Training Center. will not be liable, and you will not be able to seek redress against Technology Experts Training Center. for any breach of your privacy by the overseas recipient.

3.3. Third Party Sites

Technology Experts Training Center. website contains links to other websites operated by third parties and partners. Please note that this Privacy Policy applies only to the Information that we collect through our website, and we cannot be responsible for the Information that third parties may collect, store and use through their website. You should always read the Privacy Policy of each website you visit carefully.

3.4. Our Commitment to Your Security

Technology Experts Training Center. considers your Information security to be of utmost importance. Technology Experts Training Center. uses reasonable efforts and safeguard measures to protect your Information on its website from unauthorized access, use, modification, or disclosure. All Information that you submit through to us is collected, stored, and processed within the company-controlled databases in Saudi Arabia. However, as effective as our security measures are, no security system is impenetrable. Therefore, we cannot guarantee that the Information you provide will not be intercepted as they are transmitted to us over the internet.

3.5. Data Subject Rights

  • Right of Access: An individual has the right to ask whether we process Information about them and to have access to this Information.

  • Right to be Forgotten: An individual has the right to request that Technology Experts Training Center. erases his Information without unnecessary delay.

  • Right to Correction: An individual has the right to request the Information be corrected if it was incomplete or inaccurate.

  • Right to Stop Processing: An individual has the right to a restriction of processing of their personal Information under certain circumstances.

  • Right of Data Transfer: An individual has the right to request their personal Information be transferred to them or to another party of their choosing.

  • Right to Object: An individual has the right to object to the processing of their Information under certain circumstances.

  • Automated Decision-Making Rights: An individual has the right to not be the subject of automated decision-making if such decisions can potentially have an impact on them.

3.6. Minors Privacy Policy

Technology Experts Training Center. does not knowingly collect Information from minors under the age of 18 without appropriate consent from their legal guardian/parent/custodian.

3.7. Your Choices

3.7.1. Promotional Communications

Only with your prior opt-in may we send you promotional messages. You may opt out of receiving them at any time by following the instructions that accompanies the promotional messages. We may still send you transactional or Service messages in relations to the ongoing business relations with no promotional content.

3.7.2. Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. If you would like more information from an independent resource on a range of cookie-related issues, including how to change your browser settings, please visit www.allaboutcookies.org.

3.7.3. Opt-Out

If you wish to opt-out of email and phone communications., please do not hesitate to let us know through contacting us directly at training@t-experts.com Please allow for 7 working days for Technology Experts Training Center. to process your request.

3.8. Questions and Concerns

If you have any questions or concerns, please contact us at training@t-experts.com . We will see to it within reasonable time of receipt to respond to your questions and concerns.

3.9. Privacy Policy Changes

Please check this page periodically for changes to the Privacy Policy. We reserve the right to modify this policy as appropriate. If we decide to make drastic changes in our Privacy Policy, we will inform you in advance and where necessary to obtain your consent.

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